Privacy Policy

At Sarum Drums, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Who we are

Sarum Drums is an independent drum specialist based at:

Sarum Drums
15 Cross Keys Shopping Centre
Salisbury
SP1 1EL

What information we collect

Depending on how you interact with us, we may collect:

Your name
Email address
Telephone number
Billing and delivery addresses
Payment information (processed securely by our payment providers)
Order history
Information relating to repairs, trade-ins and commission sales
Communications you send us via email, telephone, social media or our contact form
Marketing preferences if you choose to subscribe to our newsletter

We may also collect limited technical information, such as your IP address, browser type and device information, through our website.

How we collect your information

We collect personal information when you:

Place an order through our website
Purchase goods in-store
Contact us by email, telephone or social media
Complete our contact form
Book repairs or enquire about our services
Arrange a trade-in or commission sale
Subscribe to our marketing emails or newsletter

How we use your information

We use your information to:

Process and fulfil orders
Provide repairs and other services
Respond to enquiries
Manage trade-ins and commission sales
Process payments and deliveries
Improve our website and customer experience
Send marketing communications where you have chosen to receive them
Meet our legal and accounting obligations

Marketing

If you choose to subscribe to our marketing emails or newsletter, we may contact you with updates, offers and news from Sarum Drums.

You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

If you opt out of marketing, we may still contact you regarding existing orders, repairs, enquiries or other services you have requested.

Sharing your information

We only share your personal information where necessary to operate our business.

This may include:

Website hosting and e-commerce providers
Payment providers
Delivery and courier companies
Third-party marketplaces where you choose to purchase from us, such as Vinted, eBay, Reverb or Facebook Marketplace
Professional advisers where required
Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

How long we keep your information

We keep your personal information only for as long as necessary to provide our services, meet our legal obligations and resolve any disputes.

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Keeping your information secure

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online service can guarantee absolute security, we use reputable service providers and appropriate security measures to help safeguard your information.

Your rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Request that inaccurate information is corrected
Request that your personal information is deleted where appropriate
Restrict or object to certain types of processing
Withdraw your consent for marketing communications at any time
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled incorrectly

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.